Claims
We combine local expertise with the strength of our global network to ensure a smooth and reliable claims service. Our goal is to support you with a smooth and transparent process, so when a covered loss occurs, your business can quickly recover and continue to thrive. We know efficient claims management is essential for our customers, which is why we focus on quick action, open communication, and tailored solutions for your specific needs.
Claims expertise you can trust
With Zurich, you can trust that claims are paid fairly, quickly, transparently, and with your business' interest at the center of every decision.
With financial strength (AA/stable to A+/stable) and a network of 7 500+ global claims experts, we offer long term stability backed by cross-line technical knowledge and practical expertise.
Our claims are always handled, adjusted and paid in accordance with local legislation. We are committed to clear and personal communication, working closely with both you and your broker. You can expect consistent and straightforward updates that keep you informed at every step of your claim process.
Our Team
We assign dedicated claims handlers who will guide you from the very beginning of your claim to its resolution. Your claims handler is your main point of contact. They discuss your situation, address any specific requirements, and keep you informed of any important updates.
Our team consists of some of the most experienced claims professionals in the industry, skilled in handling everything from common losses to complex or major incidents. We also work with a panel of specialist solicitors who bring additional expertise in civil litigation and legal defense when required.
To ensure we keep pace with changing customer expectations and claims environments, we are committed to the continuous development of our people and systems. By investing in digital tools, efficient protocols, and sustainable practices we deliver a simple and customer-focused claims journey, while keeping our eyes on the future.
Our Service
Our claims team is present locally across the Nordics, so you benefit from support that's both nearby and responsive. Our multilingual service, offered in Swedish, Norwegian, Finnish, Danish, and English, ensures clear communication, no matter your preferred language.
Every claim is matched to the most appropriate claims expert based on your industry or type of claim. This means you receive focused attention and practical solutions, tailored to your specific situation.
We believe in sharing knowledge to strengthen our customers' resilience. By running claims workshops and sharing lessons learned from previous claims, we aim to help you better understand risks and prevention.
Our global claims network ensures consistent quality, while our local presence guarantees solutions that meet the requirements and expectations of each market. The result is service that is both reliable and adaptable.
Looking for help?
We are here to help you with claims enquiries or other questions.
